Kwick Nutrition Pvt. Ltd. (“Kwick Nutrition”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information and complying with applicable data protection laws, including the Digital Personal Data Protection Act, 2023. We value your trust and are committed to protecting your personal information with full transparency. This Privacy Policy (“Policy”) explains how we collect, use and share your personal data when you interact with our website or purchase our products.

Personal Data / Personal Information Information

In this Policy, "personal information" and "personal data" refer to any information
that identifies, relates to, or can be reasonably linked back to you or your device. It does not include anonymised or aggregated information that cannot identify an individual.

User Consent

By accessing or using our website and voluntarily providing your personal information, you acknowledge that you have read, understood and consent to the collection, use, storage, processing and sharing of your personal information in accordance with this Policy. Your continued use of the website constitutes your consent to our privacy practices as described herein.

You consent to the processing and sharing of your personal information as well as our use of cookies and similar technologies for the purposes described in this Policy. You may withdraw your consent at any time by reaching out to us using the contact details provided below.

We use Meta Ads, including Meta Pixel, for advertising and remarketing purposes. Meta may use cookies and similar technologies to display our advertisements on Meta platforms, including Facebook and Instagram, and to measure, optimise, and serve advertisements based on users' interactions with our website. You may manage your advertising preferences through your Meta account settings or by adjusting your browser cookie settings.[1]

 How We Collect, Use and Share Your Personal Data

We collect personal information directly from you, automatically as you use our platform, and, where appropriate, from trusted business partners.

Information You Provide Directly

Information you voluntarily provide when creating an account with us, placing an order, contacting us, or otherwise interacting with our services

Data Collected	Identifiers and contact information (such as your name, email address, phone number, billing and shipping address and account credentials), user-generated content (including product reviews, ratings, survey responses, customer support messages and social media interactions), and your communication preferences.
How we use it	To create and manage your account, fulfill orders, process promotions, provide customer support, and personalise our communications and marketing.
Who we share it with	With service providers supporting our business operations, including customer support, email marketing and fulfillment providers, as well as advertising and analytics partners where applicable

Purchase & Transaction Information

Information generated when you place an order or complete a transaction with us.

Data Collected	Purchase and order information, including products purchased, shopping history, abandoned cart data, order status, shipping history, returns, refunds, billing details and payment confirmation records.   Note - Card details (debit and credit) are processed directly by our trusted third-party payment providers and are not stored on our servers.
How we use it	To process payments, fulfill and deliver orders, manage returns and refunds, prevent fraud, verify eligibility and recommend relevant products.
Who we share it with	With payment processors, banks and payment gateways, shipping carriers, logistics and fulfillment providers, warehouse and inventory management providers, accountants, analytics providers, and marketing partners, where necessary to process orders and operate our business.

Information Collected Automatically

Information collected through cookies and similar technologies when you use our website.

Data Collected	Technical and device information (such as IP address, browser type, operating system, device identifiers and cookie data), usage information (including pages viewed, referring URLs, clickstream data, and time spent on our website), approximate location derived from your IP address, and inferences about your interests based on browsing activity.   (Note: You can disable cookies through your browser settings)
How we use it	To maintain website security, improve functionality, remember your preferences, measure website performance and deliver relevant advertising.
Who we share it with	With cloud hosting providers, website analytics providers, IT infrastructure providers, advertising technology partners and retargeting platforms.

Information from Third Parties

Information obtained from trusted business partners and external sources.

Data Collected	Delivery updates, shipping information, fraud prevention information and marketing information from trusted business partners.
How we use it	To verify identities, prevent fraud, update shipping information, improve customer profiles, and support marketing initiatives.
Who we share it with	With customer data platforms, affiliated business entities and social media / marketing partners.

Data Security

We implement reasonable technical, administrative and organisational measures to safeguard your personal information against its unauthorised access, disclosure, alteration, loss or misuse. While we take reasonable measures to protect your personal information, we recommend that you exercise utmost caution when sharing personal information online and keep your account credentials secure.

Grievance Redressal

You can raise grievances regarding your Personal Data to our Grievance Redressal Officer at Feedback@kwicknutrition.in. The Grievance Redressal Officer usually responds to the grievances within ____ working days.

 Your Rights

You may request the correction, updation or deletion of your personal information, or withdraw your consent for its processing, by contacting us using the details provided below. We will process such requests in accordance with the Digital Personal Data Protection Act, 2023.

Please note that we may retain certain information where necessary to complete pending orders or comply with legal or regulatory obligations. 

 Changes to This Policy

Kwick Nutrition reserves the right to modify or update this Policy at any time. Any changes to this Policy will be reflected on this page, and your continued use of the website following such changes shall constitute your acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy, please contact Kwick Nutrition at Feedback@kwicknutrition.in.