Refund policy

At Kwick Nutrition, we are committed to delivering products that meet high standards of quality, hygiene, and safety. Since our products are consumable in nature, we maintain strict quality-control standards throughout manufacturing, storage and dispatch.
To protect product integrity and consumer safety, products purchased through our website are generally not eligible for return or exchange once delivered, except in the limited circumstances described in this Policy.

By placing an order on our website, you acknowledge that you have read and accepted this Return, Refund, Replacement and Cancellation Policy.

Order Cancellations

  • Orders may only be cancelled before they are packed and dispatched from our warehouses. Once an order has been shipped , cancellation requests will not be accepted.
  • For prepaid orders cancelled before shipment, refunds will be processed to the original payment source / account within 7-14 business days. The time taken for the amount to reflect in your account depends on your bank, card issuer or payment service provider.
  • Kwick Nutrition reserves the right to cancel any order due to stock unavailability, payment verification issues, suspected fraudulent activity, pricing errors or circumstances beyond our reasonable control. In such cases, any payment received will be refunded to the original payment method.


Order Modification

Requests to change the delivery address, contact details or products ordered can only be accommodated before the order is dispatched. Once an order has been packed and dispatched, modifications cannot be made.

Non-Returnable Products

  • Due to hygiene, food safety and quality-control reasons, products once delivered are not eligible for return, replacement or refund except in cases expressly covered under this Policy.
  • Any request that does not fall within the eligible return, replacement, or refund conditions specified herein may be rejected by Kwick Nutrition at its sole discretion.
  • Slight variations in colour, texture, aroma or consistency may naturally occur between batches due to ingredients and manufacturing processes and shall not be considered defects.


Eligible Return / Replacement Cases

A request for return or replacement may be considered only in the following situations:

  • The product was damaged during transit.
  • An incorrect product was delivered.
  • The product contains a verified manufacturing defect.
  • Internal product damage is discovered immediately upon opening a properly sealed package.
  • The delivered product is materially different from the order confirmation.
  • Acceptance of any such request is subject to verification by Kwick Nutrition.


ย Conditions for Eligibility

To qualify for a verification by Kwick, all of the following conditions must be satisfied:

  • The return or replacement request must be submitted within 48 hours of delivery.
    The product should remain substantially unused, except where opening was necessary to identify the reported issue. Otherwise, the product should be in its original packaging and the seal should not be broken to qualify for an eligible return.
  • The original carton, labels, seals, invoices and packaging material must be retained.
  • Failure to satisfy these conditions may result in rejection of any such request. Such a decision shall be at our sole and reasonable discretion.


Mandatory Proof Requirement

To enable us to investigate a request fairly, you must provide:

  • A continuous, unedited unboxing video beginning before the shipping package is opened.
  • The shipping label and outer package must remain clearly visible throughout the recording.
  • Clear photographs showing the reported issue.
  • Images of the product, batch number, manufacturing details and packaging where applicable.
  • Order number and purchase details.
  • Kwick Nutrition may request additional information if reasonably required to verify the request and claims. Claims that are incomplete, altered, inconsistent, unverifiable or unsupported by sufficient evidence may not be approved.

Process to Request a Return or Replacement

Requests for return or replacement should be submitted within the prescribed time by contacting our Customer Care team along with:

  • Order number
  • Name and contact details
  • Description of the issue
  • Unboxing video
  • Supporting photographs

Requests may be submitted to Feedback@kwicknutrition.in.ย We typically respond to Return / Replacement requests within 2-3 business days.

Verification Process

  • Every request undergoes an internal quality review. Kwick Nutrition may inspect the photographs, videos, product information, manufacturing details and any other relevant evidence before making a decision.
  • Kwick Nutrition reserves the right to reject requests that are found to be fraudulent, abusive, misleading or made in bad faith.
  • Where necessary, customers may be requested to preserve the product for further inspection.
  • The decision of Kwick Nutrition shall be based on the evidence provided and the findings of the verification process.ย 


Reverse Pickup

If a return request is approved, Kwick Nutrition may arrange reverse pickup through its logistics partner. Please note that:

  • Reverse pickup is subject to service availability.
  • Where pickup is unavailable, customers may be requested to ship the approved product to an address communicated by Kwick Nutrition. Where applicable, reasonable shipping charges may be reimbursed upon submission of valid proof of shipment.
  • Products should not be returned without our prior approval.
  • If an order includes complimentary products, promotional gifts or free samples, such items must also be returned where reasonably requested in connection with an approved return.


Replacementย 

Where a request is approved, Kwick Nutrition may, at its discretion:

  • Replace the affected product;
  • Issue a refund; or
  • Issue a credit note equal to the value of the approved product.

Replacement products are subject to inventory availability. If the product is no longer available, Kwick Nutrition may provide an equivalent replacement, refund or credit note.

Refunds

Approved refunds will ordinarily be processed to the original payment method. For Cash on Delivery orders, refunds may be processed through bank transfer or any other suitable payment method after obtaining the customer's bank account details.
Shipping charges, handling charges, convenience fees and similar charges are generally non-refundable unless the return arises solely due to an error attributable to Kwick Nutrition. Refund processing timelines may vary depending upon the payment gateway and banking institution.

Credit Notes

Where a credit note is issued instead of a replacement or refund, it shall:

  • Be equivalent to the approved product value.
  • Remain valid for nine (9) months from the date of issue.
  • Be redeemable only on purchases made through the official Kwick Nutrition website.
  • Not be exchangeable for cash.[7.1]

Delivery Exceptions

Orders containing multiple products may be shipped separately. Estimated delivery timelines are indicative only and may vary due to courier operations, weather conditions, public holidays, remote locations, regulatory requirements or other events beyond our reasonable control.
If delivery cannot be completed because of an incorrect address, incomplete contact details, repeated unsuccessful delivery attempts or refusal to accept delivery, any additional shipping or re-delivery charges may be payable by the customer.

Exclusions

Kwick Nutrition shall not be responsible for any claims arising from improper storage after delivery, exposure to heat, moisture, or sunlight, mishandling or misuse of the product, normal wear to the external packaging during transportation that does not affect product quality, allergic reactions or individual sensitivities to ingredients disclosed on the product label or the failure to read the product directions, warnings, or ingredient information before consumption.

Liability

Kwick Nutrition shall not be liable for any delays, losses, or failure to deliver orders arising from circumstances beyond its reasonable control, including but not limited to delays caused by courier partners, incorrect or incomplete information provided by the customer, failed delivery attempts, government restrictions or regulatory actions, natural disasters, strikes or labor disruptions, public emergencies, force majeure events or any other unforeseen circumstances beyond the reasonable control of Kwick Nutrition.ย 

Contact Us

For assistance regarding returns, replacements or refunds, please contact us at Feedback@kwicknutrition.in.